How do I return an item?
If you need to return a product for any reason, please start by contacting us at firstname.lastname@example.org.
Please provide your name, order number and the item(s) in question. In addition, tell us why you want to return the item(s). Example: It didn’t fit quite right; not what I was looking for; something was damaged or defective; ended up not needing it.
It is important to contact us up front. In some cases, we may be able to issue a refund without the need for returning the product(s). If a return is necessary, we will send you an authorized return shipping label, via email, at a cost of $3.95. This $3.95 return label charge will be deducted from the refund total, once we receive your return.
Because our inventory and product offerings change often, we do not offer exchanges. We instead offer a refund amounting to the original cost of your item(s), minus the return label cost. Then, you can visit our website and purchase any new item(s) you might want!
Refunds will be applied to the original method of payment upon receipt of the item(s) and confirmation of the condition. Any applicable discounts at the time of purchase will be deducted from the refund amount. The turnaround time for processing refunds is 3-5 business days after receipt of the item(s). The initial shipping charge is not refundable, unless product was damaged or defective upon receipt.
A Few Important Items of Note: